bb88 Privacy Policy
Your personal information is very important to us. bb88 is always committed to ensuring the protection and privacy of your data. In this document we explain in detail how information is collected, used, and stored.
This Privacy Policy ("Policy") applies to all members who use bb88's website and services. By registering on the bb88 platform or using its services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions.
In this Policy we explain what information is collected, why it is collected, how it is used and kept secure, and how much control you have over your own data. For any questions, contact our support team directly.
Table of Contents
1 Definitions and Scope
In this Policy, "bb88", "we", and "our" refer to the company that operates the bb88 online betting and casino platform. "Member", "you", and "user" refer to any person who uses bb88's website or app.
This Policy applies to all bb88 digital channels — the website, Android and iOS apps, and all support channels including live chat. This Policy has been drawn up in compliance with local data protection regulations applicable to residents of Bangladesh.
1.1 Scope of the Policy
This Policy applies only to bb88's own platform. bb88 is not responsible for the privacy practices of any third-party websites linked from bb88, and that responsibility lies with the respective third party.
2 Sources of Data Collection
bb88 collects user information from the following sources:
- Information provided directly: Information you provide directly through registration forms, deposit and withdrawal requests, support chat, or email.
- Automatically collected information: Data collected through cookies, log files, and tracking technologies while browsing the website or app.
- Identity verification process: Identity documents or other records submitted for account verification.
- Payment processors: Relevant financial information generated when transactions are completed via bKash, Nagad, Rocket, Upay, or bank transfer.
3 Types of Information Collected
3.1 Personally Identifiable Information
bb88 collects the following information for registration and account management purposes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for verification)
3.2 Financial Information
Relevant payment method information is collected during deposits and withdrawals. Full payment card numbers or bank account data are not stored on bb88 servers — this information goes directly to the relevant payment processor.
3.3 Usage Information
Login duration, pages visited, betting history, game preferences, device type and operating system, IP address, and browser version.
4 Purpose of Data Use
bb88 uses collected information only for the following legitimate purposes:
- Account management: Handling registration, login, identity verification, and account security.
- Transaction processing: Completing deposits and withdrawals and maintaining transaction records.
- Customer support: Providing accurate assistance via 24/7 live chat and email.
- Fraud prevention: Detecting suspicious activity and protecting the security of accounts and the platform.
- Service improvement: Analysing user experience to improve the quality of the platform.
- Communications: Notifying members of important policy changes, security alerts, and relevant promotional information.
- Responsible gaming: Monitoring members' betting behaviour to apply responsible gaming guidelines.
If your information is used for any purpose beyond those listed above, you will be notified in advance and your consent will be obtained where required.
5 Cookies and Tracking Technologies
bb88's website and app use cookies and similar tracking technologies. These technologies improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and carry out basic functions.
- Functional cookies: Used to remember your language preference, account settings, and other preferences.
- Analytical cookies: Used to gather platform usage statistics — these contain no personally identifiable information.
5.2 Cookie Controls
You can limit or disable cookies from your browser settings. However, disabling essential cookies may affect some core functions of the platform.
6 Data Sharing and Disclosure
bb88 never sells your personal information or transfers it to third parties for commercial purposes. Information may be disclosed only in the following limited circumstances:
6.1 Service Provider Partners
Only necessary information is shared with trusted service providers engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), cybersecurity, customer support software, and platform maintenance. These partners are required to comply with our privacy standards.
6.2 Legal Obligations
Information may be disclosed in accordance with applicable law in response to court orders, government investigations, or legitimate requests from law enforcement agencies.
6.3 Prevention of Financial Crime
Specific information may be shared with regulatory authorities as required for anti-money laundering (AML) purposes and fraud detection.
7 Data Storage and Security
7.1 Retention Period
Information is retained for as long as an account is active and for as long as necessary thereafter to meet legal, audit, and financial obligations. Information that is no longer needed after an account is closed is securely deleted.
7.2 Technical Security Measures
bb88 follows industry-standard security practices to keep your information secure:
- SSL/TLS encryption for all data transfers
- Sensitive information stored on servers is kept in encrypted form
- Two-factor authentication (OTP) to prevent unauthorised access to accounts
- Regular security audits and monitoring
- Strict data access control policies for staff
7.3 Response to a Data Breach
Should a data security breach occur for any reason, affected members will be notified promptly in accordance with applicable regulations and immediate steps will be taken to mitigate the damage.
8 Third-Party Services and Links
The bb88 platform uses software from various game studios including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe. During these software integrations, game providers may process certain technical data (such as game session data).
If bb88's website contains links to third-party websites, those sites operate under entirely separate privacy policies and bb88 bears no responsibility in that regard. You are advised to read the privacy policy of any external site before visiting it.
To learn more about bb88, read our About Us page, which contains a general introduction to the platform and its operations.
9 Your Rights
As a bb88 member, you hold the following rights over your personal information:
9.1 Right to Access
If you want to know what information we hold about you, contact our support team. A copy of the information will be provided after verification.
9.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from the account panel.
9.3 Right to Request Deletion
Some information is required to be retained for a specified period for legal and regulatory reasons. However, you may request deletion of information for which there is no longer a valid reason to retain.
9.4 Right to Opt Out of Promotional Communications
You may request to stop receiving promotional emails or messages at any time. This can be done via account settings or by contacting the support team.
9.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. Once your identity has been verified, your request will be processed as quickly as possible.
10 Protection of Minors
All bb88 services are for adults aged 21 and above only. Information is not knowingly collected from anyone under the age of 21.
An age verification process is carried out at registration. If identity verification reveals that a member is under 21, the account will be suspended immediately and the relevant information will be deleted.
If a parent or guardian believes their minor child has registered on bb88, please contact our support team immediately.
11 Policy Changes and Updates
bb88 reserves the right to amend or update this Privacy Policy as needed. Members will be notified of any significant changes via their registered email or through live chat.
Continued use of the platform after an updated policy is published will be taken as acceptance of the new policy. You are therefore advised to review this page regularly.
Alongside this Policy, our FAQ page contains answers to common questions on data protection, account management, and other topics.
12 Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. bb88 provides support in both Bengali and English.
Live Chat: Use the live chat on the website for 24/7 support.
Email: [email protected]
Upon receiving your request, our team will resolve it as quickly as possible and in good faith.