Our Commitment to Responsible Gaming —
Your Safety Is Our Priority
Playing at bb88 is a form of entertainment — not a guaranteed source of income. We want every member to play with awareness, within set limits, and with full enjoyment. On this page you will find all the information and tools to help keep your gaming safe.
When Gaming Becomes a Problem
Stay within limits. Know yourself. Seek help when needed.
Gaming Is Entertainment — Not a Burden
Online betting and casino games can be an enjoyable pastime, but they remain positive only when a player consciously sets their own limits. bb88 believes that with the right information and tools, every member can make their own informed decisions.
Responsible gaming means deciding in advance how much time and money you will spend and sticking to that decision. It means not chasing lost money in the hope of winning it back, not placing bets under the influence of alcohol or other substances, and putting your relationships with family and friends first.
All guidelines for using the bb88 platform are set out in detail on our Terms and Conditions page. Reading them carefully will give you a clear understanding of your rights and responsibilities.
Betting is never a reliable path to income. The outcome of every game is completely random. There is no guarantee that following a particular strategy increases your chances of winning. Play calmly and only for entertainment.
- Only bet money whose loss will not affect your daily life
- Decide your maximum time and spending before you start playing
- Do not place larger bets in the next round to try to recover lost money
- Spend time with family and friends and pay attention to other leisure activities
- If your gaming experience feels negative, take a break immediately
- Avoid betting when under the influence of alcohol, medication, or stress
bb88's Self-Limit Tools
The tools below can be activated at any time from your Account Settings. If you need assistance, contact our support team via 24/7 live chat.
Daily or Weekly Deposit Limit
Set the maximum amount you can deposit each day or each week. Once a limit is set, it takes effect immediately.
Session Time Control
Decide in advance how many minutes or hours you will play each session. When the time is up, the platform will automatically alert you.
Temporary Self-Break
Temporarily disable the betting feature on your account for a set period — from 24 hours up to several weeks.
Long-Term Self-Exclusion
You can deactivate your account completely for several months or longer. During this period, the account cannot be reactivated.
Check Your Gaming History
View your complete history of deposits, withdrawals, and bets at any time. This will help you understand your own spending patterns.
Contact the 24/7 Support Team
Contact us via live chat or email for any question or concern. Support is available in Bengali and English.
Apply for Self-Exclusion Directly
If you feel you need to stop playing for a short or extended period, fill in the form below or let our support team know directly via 24/7 live chat. Your account will be deactivated as soon as your request is received.
After submitting your request, our team will contact you and complete the process of disabling your account features.
If You Notice These Signs, Take Care
Gambling problems develop gradually at first. If you or someone you know shows any of the signs below, do not ignore them.
You are repeatedly increasing your bets to try to recover lost money.
You are hiding your gaming from family or lying about it.
You are spending money on betting instead of paying bills or covering necessary expenses.
You are neglecting work, studies, or family responsibilities to spend time gaming.
You want to stop gaming but cannot control yourself.
You are continuing to bet using loans or borrowed money.
When you cannot play, you feel mentally restless, irritable, or anxious.
You are going beyond your set limits while playing and feeling regret afterwards.
If even one of the above signs applies to you, seek help without delay. You will find answers to more questions about responsible gaming on our FAQ page.
You Don't Have to Face It Alone — Help Is Available
Gambling problems are a mental health matter. If you or someone you know is affected, you can seek support through any of the options below.
bb88 Live Chat
Our support team is with you 24 hours a day, 7 days a week in Bengali and English. Contact us via live chat and they will help you set limits or apply for self-exclusion.
Family and Trusted People
Talk openly with a family member or trusted friend. The support of those close to you is the greatest help in dealing with a problem.
Professional Counsellors
Seek help from a psychologist or counsellor. Mental health professionals in Bangladesh work with gambling addiction in a professional capacity — it is treatable.
Contact by Email
You can also reach us by email in addition to live chat. bb88 support email: [email protected]
Self-Help Resources
Ask your local healthcare provider about books, guides, and community-based support groups on gambling addiction.
Support Groups
Support groups made up of people facing the same problem can offer effective help alongside a therapist. Joining such a group is nothing to be ashamed of.
bb88's support team is always ready. If any member playing on our platform feels they need help, let us know directly via live chat or email and we will act as quickly as possible — without judgement and in complete confidence. All your information is fully protected in accordance with our Privacy Policy.